Knowing whether to reach out for behavioral health support or emergency services.
This is critical to ensuring the appropriate response and care. While both numbers provide vital support, they focus on different types of crises.
988: Support for Behavioral Health
The 988 Suicide & Crisis Lifeline provides skilled, compassionate help for anyone experiencing mental health or substance use problems.
- When to contact: Reach out for thoughts of suicide, emotional distress, anxiety, bullying, or just needing someone to talk to.
- What to expect: You will receive judgment-free support from trained counselors who focus on emotional de-escalation.
- Minimal Law Enforcement: Counselors work to provide support in the least restrictive manner possible, meaning most crises are managed without law enforcement.
- Accessibility: You can call, text, or chat 24/7. Specific options are available for Veterans (Press 1), Spanish speakers (Press 2), and ASL users.
911: Response for Physical Emergencies
911 remains the primary contact for situations requiring immediate physical intervention.
- When to contact: Call 911 for medical emergencies, fires, crimes in progress, or life-threatening situations.
- What to expect: 911 dispatches police, fire, or EMS to address urgent threats to life or safety.
- Specialization: While highly effective for physical harm, 911 is not specifically specialized to manage behavioral health crises.
Whole-Person Care
Both 988 and 911 are essential parts of a "Whole-Person Care" vision, ensuring that everyone has someone to contact and a safe place for help. If an immediate physical safety threat arises during a 988 session, the counselor will contact 911 to assist.